Automated Patient UpdatesJTdCJTIydGl0bGUlMjIlM0ElMjJBdXRvbWF0ZWQlMjBQYXRpZW50JTIwVXBkYXRlcyUyMiUyQyUyMmljb24lMjIlM0ElMjJsYXB0b3AtbWVkaWNhbCUyMiU3RA==

You'll receive an automated message whenever there's a Medication Change for a resident. Click on each message, and a pop-up will appear. You can now reply, mark it as actioned, or archive it. At the bottom is a view log showing those on the healthcare team who have seen the message in case follow-up is required.

All updates are emphasised in bold and green, while items unchanged are left in standard text.

You can receive direct messages via Inbox from other users, such as nurses, carers, pharmacists, prescribers, or emma staff. These messages are formatted like emails and can contain attachments. Before opening any attachments, please scan them for viruses, as we cannot be held responsible for any damage caused by malicious software.

Example of Automated Message with Changes and the View Log

The message indicates that “Aye Prescriber” has created a new medicine. This automated message can now be responded to.

Action, Archive, or ReplyJTdCJTIydGl0bGUlMjIlM0ElMjJBY3Rpb24lMkMlMjBBcmNoaXZlJTJDJTIwb3IlMjBSZXBseSUyMiUyQyUyMmljb24lMjIlM0ElMjJhcnJvd3MtdXAtZG93bi1sZWZ0LXJpZ2h0JTIyJTdE

After viewing a message, you have several choices: Action, Archive, and/or Reply. These are distinct decisions, and you will be asked to confirm your selection. Every time a user views or takes action on a message, the timestamp at the bottom of the message is updated for all other connected users to see. It helps teams with accountability and reduces workloads.

Click Action to mark the task from the email as completed, and everyone involved will know you've handled it.
- For example, a prescriber acknowledges a change made by the pharmacy and has reviewed the Chart Menu under the “Prescriber Review” tab. They can mark the message “Actioned” so when another reviews their inbox later in the day, they can see the task is complete and does not require their input.
Archiving is your personal storage area. You can read a message and place it there if there's nothing else to do. It serves as proof that you’ve seen it.
- You can access any archived messages and use the filter to find specific information.
You can perform both Action and Archive together, indicating that you've completed a related task while removing it from your immediate attention.
For internal messages between the care team, you can also select Reply to respond to that message.

Example of Automated Message with Changes and the View Log.

The message indicates that “Aye Prescriber” has created a new medicine. “Bravo Specialist” has seen this change and chosen to Action and Archive the message, as they do not want or need to take any action on this medicine.

Sending MessagesJTdCJTIydGl0bGUlMjIlM0ElMjJTZW5kaW5nJTIwTWVzc2FnZXMlMjIlMkMlMjJpY29uJTIyJTNBJTIyZW52ZWxvcGUtb3BlbiUyMiU3RA==

Click the New Message button to send a direct message to a clinic, facility, or pharmacy. A new page will appear, like the example below. Direct messages are formatted like emails.

Select your recipient from the drop-down menus.
- Leave Pharmacy blank if not needed.
Write a title or summary of the Subject.
Please type your message and format it in the Body.
- If needed, upload documents via Attachment.
When you are finished, click Send.

You can now see any messages you have sent in the Sent section of your Messages page.

The views and opinions expressed in messages between users are their own and do not necessarily reflect those of Compact Australia or the emma Platform. We do not endorse or take responsibility for the content of user-generated messages.

Example of New/Reply Message Menu.

The drop-down options lock based on your authorised access to specific people. Fill in the messages as desired.